Returns

At Kidland, we strive to ensure your complete satisfaction with your purchase. If for any reason you're not happy with your order, we offer a straightforward returns policy. Here are the details:

Return Period

  • You have 14 days from receiving your order to request a refund for an item you're unhappy with. The item must be in a condition suitable for resale.

Initiating a Return

How to Return an Item:

  • Ensure the item is unused and in its original packaging.
  • Attach the provided label and address it to us.
  • Return the package via a Post Office counter and obtain proof of postage.
  • Keep your proof of postage safe for reference.

Refund Processing

  • Once we receive and inspect your return, a full refund (excluding delivery charges) will be processed within 10 working days.

Responsibility

  • You are responsible for covering the cost of return shipping. We recommend using a tracked shipping service.
  • Parcels returned due to an incomplete or invalid address will incur redelivery charges.

International Returns

  • International customers can return parcels using any postal service, but all shipping costs are your responsibility.
  • Mark your parcel as 'returned goods' to avoid additional charges.
  • We do not refund international customs taxes and sales charges.
  • Ensure you use a tracked shipping service and retain proof of postage.

 

Your satisfaction is our priority, and we're here to help you with any questions or concerns. Please don't hesitate to contact us at contact@thekidland.com.